FAQ

Questions, gently answered.

Can't find what you're looking for? Write to us at hello@bloomnest.in — we'd rather have one more email than leave you wondering.

Orders & delivery

Where do you ship?

Across India. We deliver to most pincodes through our courier partners. International shipping is coming soon.

How long does delivery take?

Metro cities: 3–5 business days. Tier 2 cities: 5–8 business days. Large items (cradles) ship in 7–14 business days as they're made-to-order.

How much is shipping?

Free shipping on orders above ₹1,500. Below that, a flat rate of ₹99 applies.

Can I track my order?

Yes — once your order ships, you'll receive a tracking link via email and SMS.

Returns & exchanges

What is your return policy?

We accept returns within 14 days of delivery on unused items in original packaging. For hygiene reasons, feeding sets, bath products, and used soft goods cannot be returned unless defective. Full details on our Returns Policy.

How do I start a return?

Email hello@bloomnest.in with your order number and reason for return. We'll arrange pickup from your address.

How long do refunds take?

Once we receive and inspect the item, refunds are processed within 5–7 business days to your original payment method.

Products & materials

Are your products safe?

Every product is tested to relevant international standards — OEKO-TEX for fabrics, EN-71 for toys, FDA and LFGB for feeding sets. Specific certifications are listed on each product page.

Is your silicone really food-grade?

Yes — we use 100% LFGB-certified food-grade silicone, the same standard used by premium European brands. BPA-free, PVC-free, phthalate-free, lead-free.

Where are your products made?

Most are hand-crafted in small workshops in Karnataka and Gujarat. Each product page lists where it's made.

Is the wood sustainable?

All wood toys and cradles are made from FSC-certified solid wood or, where indicated, mango wood and sheesham from sustainably managed Indian forests.

Account & support

Do I need an account to order?

No — you can check out as a guest. But creating an account makes reorders, tracking, and returns easier.

How do I contact you?

Email hello@bloomnest.in or WhatsApp us. We respond within one business day, Monday–Saturday.