Refund policy
Last updated: 27 May 2026
Our promise
We want you to love what you receive. If something isn't right, we'll do everything we can to make it so.
Return window
You may return eligible items within 14 days of delivery for a full refund of the product price. Shipping is non-refundable except in cases of defect.
What we can accept back
- Wooden toys, cradles, and other hard-good items in unused, original condition with all packaging intact
- Defective or damaged items (please write to us within 48 hours of delivery)
What we cannot accept back
For hygiene and safety reasons:
- Feeding sets, bottles, and any silicone product that has been used
- Bath products and skincare
- Used soft goods — loungers, sheets, baby nests, mattress covers
- Items marked "Final Sale" or "Custom Order"
If any item arrives defective or damaged, please contact us — these categories are always covered.
How to start a return
- Email hello@bloomnest.in with your order number and reason
- We'll arrange a courier pickup from your address (free for defects, ₹150 for other returns)
- Pack the item in its original packaging
- Hand it to the courier
Refund timeline
Once we receive and inspect the returned item:
- Approved refunds are processed within 5–7 business days
- Refunds go back to your original payment method
- You'll get an email confirmation when the refund is initiated
Bank processing times vary; please allow up to 7 additional business days for the amount to reflect in your account.
Exchanges
For size or colour exchanges (where applicable), please request a return and place a new order — this is the fastest path. We'll prioritise your replacement shipping.
Damaged or defective items
If your order arrives damaged or defective, please email us within 48 hours of delivery with photos. We'll replace the item or refund you fully at no additional cost.
Questions?
Write to hello@bloomnest.in.